There’s no tracking updates

It’s normal for scans to take up to 24 hours to show up on your tracking page. 

But if it’s been over 24 hours since the consignment was picked up or dropped off and you’re a little worried.

Simply contact us HERE and make sure you provide us with your consignment number.

Already lodged an investigation? Just keep an eye on your tracking page for real-time updates. You don’t need to do anything else – we’ll have the results of the investigation back to you within 7 business days.

Depending on the outcome of your parcel’s investigation and your eligibility, you may be able to submit a claim for cover from the parcel’s tracking page in your dashboard.