I am a sender

Getting started

• Prices and account plans
• Get a quote
• How to verify my account
• Sending my first parcel
• Parcel pickups explained

Sending a parcel

• Receiver information
• Change pickup date

There's a problem with my parcel

• My parcel wasn’t picked up
• Parcel delivered without a signature
• What to do if the parcel couldn't be delivered
• There’s no tracking updates
• How to claim cover for a damaged parcel
• The consignment I’m sending is late

See all 8 articles

My parcel is going international

• International prices
• International: Locations and Coverage
• International delivery instructions
• International delivery estimates
• Can I edit international orders?
• Can I import from abroad?

See all 9 articles

Billing and payments

• How payment works
• Is my payment secure?
• My payment history, receipts and invoices
• Failed payments
• There’s an incorrect charge on my account

Manage my account

• I'm having technical difficulties
• Email verification not working
• Save my pickup address for next time
• Hide my pickup address
• How to spot a phishing scam