Chris
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Articles
Recent activity by Chris-
What does ‘Return to Sender’ mean?
You’re expecting a parcel delivery and the tracking status says 'Return to Sender'... but what does that mean for you? This article will explain what this tracking status means and what you can do ...
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Failed payments
Sendle takes payment once weekly for the previous week's orders, using a stored card on your account. We know things can happen sometimes, so this article will explain what you can do if your Sendl...
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Parcel pickups explained
This article will help you understand how Sendle’s pickups work and how to make it a smooth and easy process. How to book it: Log in to your Sendle dashboard. Click ‘Send a parcel’. Fill in the ...
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There’s an incorrect charge on my account
If you come across an incorrect charge in your account, it’s usually nothing to worry about and it’ll reverse itself. This article will help explain what kinds of charges might show up, and what t...
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Can I import from abroad?
While we do make sending parcels internationally super easy… At the moment our international shipping service does not accept parcel collections from abroad for delivery to Australia. If this serv...
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Local reference number for international parcels
When your parcel travels internationally with Sendle, you'll be provided with a Sendle reference number and a local reference number. Here's everything you need to know about where to find them and...
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Customs, import tax and duty payments
When sending your parcel to another country, it may have to pass through customs. There are no lengthy customs declarations to complete when using Sendle, just a few quick fields to fill out online...
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International postal and customs authorities
When you send internationally, you may need to communicate with the postal authorities in the country you’re sending to about customs and processes. Sendle partners with all of the major postal ne...
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Change pickup date
You certainly can change the pickup date before collection – just don’t forget to remove your parcels from the pickup area to avoid accidental pickup! Here's how you can reschedule a pickup: To res...
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How to spot a phishing scam
Important update: On September 4, 2019, we learned of a new email phishing attempt, whereby some of our customers reported receiving suspicious emails containing fake Sendle invoices. Protecting yo...