Chris
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Articles
Recent activity by Chris-
The parcel I received is damaged
Oh no! Sorry to hear your parcel has been damaged. The best thing to do is to take a photo of the damage and forward it to the sender, so they can take next steps in fixing the issue. We need the ...
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Tracking the parcel I'm receiving
Every parcel with Sendle is given a unique order reference number and tracking link – for free! We make tracking your parcel super easy and efficient. Tracking visibility Here are the different way...
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What does unable to deliver mean?
‘Unable to deliver’ means that the driver couldn’t access the delivery location safely, or used their judgement to decide it wasn’t a good idea to leave the parcel unattended. If your parcel’s trac...
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Has my parcel been picked up?
There’s no need to worry if you haven’t received a tracking update for your parcel just yet – the tracking page can take up to 24 hours to update. We recommend you check in with the sender to see i...
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I'm having technical difficulties
Having a couple of issues creating an order? No problem. In this article, we’ll help you troubleshoot any technical difficulties. But first – you might find this guide to sending your first parcel ...
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Email verification not working
When you create a Sendle account, we need to verify your email address for security purposes. This is done before you send your first parcel. Can’t find your verification email from Sendle? It migh...
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How payment works
Paying for your deliveries is kept nice and streamlined with Sendle – you only pay for what you send. We know you want to get back to business, so this article will explain our simple and easy paym...
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International prices
Booking a parcel with Sendle means that you can send parcels overseas simply, reliably and affordably. That last one is important: we’ve come up with three plans and three zone tiers so it’s really...
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My parcel wasn’t picked up
Almost all Sendle parcels are picked up the day they are requested. But sometimes things can happen and there can be small delays with parcel pickup. Don’t worry – with Sendle’s Pickup Guarantee we...
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Parcel delivered without a signature
You’ve booked a parcel and set the delivery instructions to ‘Signature on delivery’, so it can be confusing when the driver leaves the parcel unattended (without getting the receiver’s signature). ...