The parcel I'm receiving is late

If your parcel is running a little late, don’t worry. Parcels are usually delivered within 2 days of the delivery estimate.

You can check the parcel’s ETA on the tracking page (https://try.freightzen.com/tracking) using the 6-character reference number (eg 123456) if the sender gave you that info. You’ll get real-time updates on your parcel’s movements and if there have been any delays with delivery. 

If you need to arrange redelivery: You can do that via the tracking page too (just follow these steps).

If you’re worried the parcel is missing: Launch an investigation into the parcel’s whereabouts via the tracking page (https://try.feightzen/tracking) using the 6-character reference number (eg 123456).