Chris
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Articles
Recent activity by Chris-
How to turn off email notifications - I’m the receiver
We know that you’re probably getting a bazillion emails in your inbox every day… that’s why we never spam and only send the good stuff. But sometimes you might want to slow the number of emails com...
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I can’t find my delivered parcel
If you’ve noticed a ‘delivered’ tracking update on your tracking page but the parcel hasn’t actually been delivered yet, it could be because the parcel was scanned in advance by mistake. Don’t worr...
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The international parcel I'm receiving hasn't arrived yet
Expecting an international delivery and wondering why it hasn’t arrived yet? This article will clear things up for you. Tracking visibility Here are the different ways you can track a Sendle parce...
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The parcel I'm receiving is late
If your parcel is running a little late, don’t worry. Parcels are usually delivered within 2 days of the delivery estimate. You can check the parcel’s ETA on the tracking page (https://try.freightz...
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My parcel couldn’t be delivered - I’m the receiver
Sometimes the driver can’t deliver a parcel because the delivery address was incorrect, no one was home when a signature was required or the driver deemed it unsafe to deliver the parcel. This art...
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Can I collect the parcel from the local depot?
If there’s an issue with the delivery address or the receiver’s information, you might be looking for a way to troubleshoot the parcel being delivered by collecting it from the depot before it reac...
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The parcel I received is damaged
Oh no! Sorry to hear your parcel has been damaged. The best thing to do is to take a photo of the damage and forward it to the sender, so they can take next steps in fixing the issue. We need the ...
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Tracking the parcel I'm receiving
Every parcel with Sendle is given a unique order reference number and tracking link – for free! We make tracking your parcel super easy and efficient. Tracking visibility Here are the different way...
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What does unable to deliver mean?
‘Unable to deliver’ means that the driver couldn’t access the delivery location safely, or used their judgement to decide it wasn’t a good idea to leave the parcel unattended. If your parcel’s trac...
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Has my parcel been picked up?
There’s no need to worry if you haven’t received a tracking update for your parcel just yet – the tracking page can take up to 24 hours to update. We recommend you check in with the sender to see i...